Hospitals are committed to provide best care to the patients and will do their best to increase the quality of their care. They constantly scrutinize their process flow and try to eradicate the errors found.
The eradication can be done much more easily if suggestions obtained from the patient’s part. Suggestions obtained by the customers (patients) are known as Feedback in professional terms. Feedback is the score given by the patients to the quality of service provided by the service provider.